Description
The story of how the world’s largest watch store attracts 4 million customers a year.
They do it by…
- Having fun…creating customers by providing an unusual experience.
- Teamwork…creating customers by getting them involved and making them feel part of the action.
- Caring…creating customers by guaranteeing 100% satisfaction.
…Add it up and you’ve got a proven approach to creating lifetime customers and longtime employees.
