TAKEAWAYS
1. ACT WITH SPEED
An exciting culture for your team is one that is nimble enough not to wait for perfection. Launching new ideas, new services, and new products (before it’s too late) is invigorating for your culture. Achieving innovation is an admirable goal; but one that requires diligence because “relevance is an ever-evolving target.
2. DON’T JUST “ACT” LIKE EXPERTS. PROVE IT.
Relevant leaders who earn the highest level of confidence deliver World-Class expertise through their own successes and temporary failures. That kind of transparency inspires their team members to exceed their goals by curating honest collaboration and celebration with each other.
3. KNOW WHAT MOTIVATES YOUR TEAMS.
Your people want to know they matter to you. Extreme curiosity recognizes your people want regular encouragement. They want to know you acknowledge their contribution to the success of the organization. People also feel more engaged when the organization strives for an ‘emotionally connected’ brand.
4. ADAPT QUICKLY TO YOUR CUSTOMER’S SHIFTING EXPECTATIONS:
The buried treasure, for sustainable growth, is how well you respond to your customer’s newest expectations. The WOW vs POW discipline (Ross created) accomplishes that by eliminating friction from every process and transaction. Crushing the POW moments won’t allow surprise gut-punches, reckless disappointment, and inexcusable blunders that drive customers, clients, and members away from you.
WHAT CHALLENGES ARE YOU FACING?
Talk to Ross in a complimentary phone call. Tell him about your company initiatives and the objectives for your meeting. You will find that Ross is instantly engaging and able to offer insight and ideas from the (18) different industries he studies to make your event fun, memorable and impactful.
